cra 40 # 40d sur - 49 Envigado info@colombiaimmersion.com
land line: 334-7555

Terms & Conditions

School Policies

How to Pay

Colombia Immersion accepts payments in credit card (preferred), PayPal, or cash. There is a small service charge for payments through PayPal and credit card.

Due to high demand, in order to book a HOMESTAY, the first week must be paid in advance (300.000COP). If the first week of the homestay has not been paid, it has not been booked. You can book the homestay via PayPal, credit card, or in cash.

Group classes are bought per full week without exception, private classes in packages of 5 hours (or a multiplication of 5).

Classes begin Mondays. Only the school has the right to take the initiative to start a group on another day then Monday. Classes will then be paid pro rato.

Discounts

There are two types of discounts:

10% for students who sign up for 4 weeks or more  (consecutively) and pay the total amount in the first week.

Students who bring a useful skill and are selected to participate in a work exchange with us receive a 25% discount for the same duration of their volunteering period. Volunteers will always maintain a 10% discount for the rest of their lives.

When To Pay

Group class payment is due BEFORE classes start on Tuesday (the second day of classes). Students are expected to come in at least 15 minutes before class to complete the payment.

Private classes are paid in advance.

Last Minute Registration

Registration is open until 12pm (Colombia Time) on the Thursday before the desired start date. Any registration* after that point is considered a "last minute registration".

Last minute registrations have the opportunity to arrive at the school at 8:00 am to do a leveling test. If there are group classes planned for this level, the student can participate immediately. For last minute sign ups, the full amount is also due on Tuesday before the class starts.

If you arrive more than 20 minutes late on your first day of class, we reserve the right to give away your spot to last minute registrations. Please plan to arrive early on Monday morning.

*This also applies for incomplete registrations: you will be considered a "last minute registration" if you register but do not complete a level test.

Extending Classes

Most students study several weeks with Colombia Immersion. Sign ups for 4 weeks in a row receive a 10% discount (total payment needs to be done on initiative of the student during the first week).

Extension of courses taken week by week need to be notified on Thursdays by 2pm and paid on Fridays before 2pm. The student is responsible for informing the coordinator on time about his extension.

Insufficient Class Size

The minimum amount of students in a group-class is 2. If there’s one single student for a certain group class, the class will either be cancelled or converted to a private class for half the amount of hours, depending on what the student prefers.

Missing Classes

We strongly recommend not skipping classes (group classes). We teach on a fast pace, and missing one day means a delay of the course for all students. If there is a wish / need to skip a class, please be aware that there won’t be any refunds or discounts given.

If you arrive more than 20 minutes late on your first day of class, we reserve the right to give away your spot to last minute registration. Please plan to arrive early on Monday morning.

There will be no refunds if you skip a private class. Without advance notice, students may not arrive more than 30 minutes late for a private class, or the class will be cancelled without refund.

In case of illness, we require 24 hour notice. Students will keep the credit for the missed hours due to the illness and has the right to take the same amount of group classes after the course ended, or half the amount of private classes.

Teacher Illness

When the teacher is ill, the school is responsible for finding replacement. If finding a replacement is impossible, the class will be cancelled and students will be reimbursed.

Deposit Refunds

If you have registered for a course and decide not to join us for classes, the deposit won’t be refunded. Cancellations made during the course won’t be eligible for refund. Only in very specific cases, decided by the management of the school there will be given a refund. A refund of the deposit paid will only be made when Colombia Immersion is responsible for the cancellation of the course.

Students have the right to take 1 free trial class and decide afterwards if he/she wants to continue. The amount for the course is due on the next day before class.

Canceling a Class

Any kind of cancellation of private classes need to be done 24 hours in advance. Cancellations within 24 hours won’t be refunded.

There will be no refunds if you skip a private class. Students may not arrive more than 30 minutes late for a private class, or the class will be cancelled without refund.

For group classes, you may reschedule a week of group classes for a later date if you wish, within a 6 month period.

Festivo Policy

Colombia has between 20 and 24 festivo days throughout a year. On festivo, people don’t work and many shops are closed, and all universities and schools (private and public) are closed as well. The lost festivo day is calculated in the weekly price; you will be discounted for the day you do not have class.