Terms & Conditions
– Extending Classes
Our classes fill up fast and that means for our current students that it’s not always possible to extend your stay. Therefore we want to make you aware of the following:
The amount of classes that you’ve registered for is the number of weeks that we initially book you for in our planning. When you arrive, the number of weeks that you pay for will be the number of weeks that you’re booked in our planning.
If you want to stay longer, please let the student coordinator know in advance, so that we can let you know if we have availability. If you extend your stay and there’s availability, your payment is due on Friday at 2 pm. If you haven’t paid by Friday at 2 pm, we cannot keep your spot open and it might be given away to someone else.
– Our class schedule
What people love about us are our small-scale schools and personal attention. We do everything possible for people to keep enjoying this vibe, but this also means that we have limited space available. We schedule our classes as follows:
In the MORNING (9 am – 1 pm) we regularly schedule: – beginners and intermediate levels, – 20 hours of group classes.
In the AFTERNOON (2pm-4pm / 4pm-6pm), we regularly schedule: – advanced levels – 10 hours of group classes and private classes.
For you, this could mean that if you start in as a beginner in a 20-hour morning group, you will reach a point (depending on your starting level) that your classes will be scheduled in the afternoon. We will communicate with you in advance what your schedule will be.
– Festivos (national holidays)
Colombia has between 20 and 24 festivo days throughout a year. On festivo, people don’t work and many shops are closed, and all universities and schools (private and public) are closed as well. A festivo day almost always falls on a Monday (with some exceptions).
On a festivo day there won’t be class and the week will have 4 days of class. When you pay for your classes, the student coordinator will tell you how many festivos there are during your stay and these days (1/5th of the week price) will be deducted from the price.
For Full immersion counts that you will also get 1/5th off the class price and you will receive the regular 4 hours of coaching and the field trip as if it were a normal week.
We love it when people are dedicated to learn Spanish!
Therefore you will receive 5% discount on your classes as of the 3rd week and 10% discount as of the 5th week. If you become a Spanish learning junky and stay longer than 6 weeks, you’ll receive a Colombia Immersion gadget the week after. If you decide to leave and come back later (or the next year), your discount will still apply.
How to Pay
Colombia Immersion accepts payments in credit card (preferred), or cash. Group classes are bought per full week (exception can only be decided by Colombia Immersion), private classes in packages of 5 hours or 10 hours.
When To Pay
When you’re a new student, you pay your classes on the second day of class before 9 am and in case you’re not happy with your experience the first day, you can leave without having to pay that trial day. Truth has to be said that this hardly ever happens, but we like to give you the freedom to decide for yourself.
Please come in on time the second day so that you can complete the payment before your class starts. When you’re a continuing student, your payment is due on Friday at 2 pm. See also the chapter for extending classses.
– Last Minute Registration
Due to high demand, we advise you to register several weeks in advance. If you decide to register last minute (after Wednesday 12 pm before the desired start date) we will do everything possible to organize a level test for you and to find a place for you in our schedule, but this is not always possible.
– Class Size
The minimum number of students in a group-class is 2. If there’s one single student for a certain group class, the class will either be converted to a private class for half the number of hours or canceled, depending on what the student prefers. 20-hour group class will be converted into a 10-hour private class for the same price and a 10-hour group class will be converted to a 5-hour private class for the same price.
– Cancellation by students
Skipping a class
We strongly recommend not skipping classes. If there is a wish/need to skip a class, please be aware that there won’t be any refunds or discounts given for this, taken into consideration that our classes run from Monday to Friday (except in festivo weeks).
Arriving late at class
Group or private classes that haven’t been paid yet, we deserve the right to give your spot away to someone else if you don’t arrive at the hour your class starts.
You can arrive to private classes, that have been paid for, a maximum of 30 minutes late. If you haven’t arrived or communicated with us within 30 minutes after the starting time of your class, we’ll assume you’ve decided to cancel your class that day.
Any missed class time due to late arrival cannot be replaced.
In case of illness, we require 24 hour notice. Students will keep the credit for the missed hours due to the illness and has the right to take the same number of group classes after the course ended, or half the amount of private classes. For group classes, you may reschedule a week of group classes for a later date if you wish, within a 6 month period.
Cancelling coaching or field trip
You can reschedule your coaching or field trip up till 24 hours in advance. Paid coaching and field trip are not eligible for a refund unless the cancellation is on the initiative of Colombia Immersion.
NOTE: this especially counts for coaching if you write down your name less than 24 hours in advance (for example on a Monday). Once your name is in the schedule, we call the coach for you immediately and payment is due immediately. You CANNOT change this coaching hour.
– Discontinuing classes that are paid for
We know that travelers love to maintain their freedom and flexibility and this is one of the reasons that we’ve developed a transparent pricing system. This means that you can pay per week, get all the discounts that correspond to studying longer with us and at the same time have the flexibility to stop any time if your plans change. You are of course welcome to pay multiple weeks in advance, but know that if you decide to change your plans, we can’t refund you the paid amount.
– Teacher Illness
When the teacher is ill, the school is responsible for finding a replacement. If finding a replacement is impossible, the class will be cancelled and students will be reimbursed. In case of rescheduling/cancellation or any other change, you will be contacted by the Student Coordinator (not the teacher) of the school. Note that only the Student Coordinator can organize changes.
– Taking a break from class
The weeks you pay for in advance are the weeks you’re registered for in our schedule. There are two important things to take into account when you consider taking a week off of class:
1. If you want to get a credit for the week that you will be missing, you will have to notify us a week in advance so that we can open up your spot for someone else.
2. You cannot continue with your group because they will continue during your absence and will be one week ahead of you.
Please talk to a student coordinator if you decide to do this to know what the options are.
– Coaching in the Full Immersion Program
If you are in the Full Immersion Program you will get 4 hours of language coaching per week included in the package. Please note that you have 4 hours every week and you cannot accumulate coaching hours and/or transfer them to the next week. You will lose the coaching hour if it’s not taken in the week it belongs to.